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Privacy Policy

Last Updated: January 7, 2025

Side Quest Labs Inc. ("Company," "we," "us," or "our") operates the Snapstuff mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your email address, name, and profile picture (if provided via OAuth).
  • Item Data: Photos, descriptions, financial information (purchase price, estimated value), serial numbers, brand, model, condition, and other details you enter about your items.
  • User-Generated Content: Labels, tags, custom fields, and organizational categories you create.
  • Communication Data: When you contact us for support, we collect the information you provide in your message.

Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data: Features used, actions taken, timestamps, and interaction patterns within the App.
  • Error and Diagnostic Data: Crash reports, performance data, and error logs to help us improve the App.

Information from Third Parties

  • OAuth Providers: If you sign in with Apple or Google, we receive your name, email address, and profile picture as authorized by you.
  • Payment Processors: RevenueCat processes subscription purchases through Apple App Store and Google Play Store. We receive subscription status and entitlement information but do not receive or store your payment card details.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the App
  • Process your item photos using AI to extract and suggest item details
  • Manage your account and subscriptions
  • Send service-related communications
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

3. AI-Powered Features

Our App uses artificial intelligence to analyze your item photos and provide:

  • Automatic item identification and categorization
  • Estimated values and pricing suggestions
  • Receipt data extraction (purchase date, price, retailer)
  • Marketplace listing generation

AI Data Processing: Your photos are processed by Google's Gemini AI service. Photos are sent securely and used solely to provide the analysis results. We do not use your photos to train AI models.

Optional Web Search: If you enable the "Exa Search" feature in settings, we may search the web for current retail pricing information based on item details (name, brand, model). This feature is off by default and requires your explicit opt-in.

4. Third-Party Services

We share information with the following categories of service providers:

| Service | Purpose | Data Shared | |---------|---------|-------------| | Convex | Database and backend infrastructure | All App data (encrypted) | | Google Gemini | AI image analysis | Item photos | | Exa AI | Product price search (opt-in) | Product queries | | RevenueCat | Subscription management | User ID, subscription status | | Sentry | Error tracking | Device info, error logs, user ID | | Axiom | Application logging | Anonymized usage logs | | Apple/Google | Authentication (OAuth) | Name, email (as authorized) |

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

  • Account Data: Retained until you request deletion
  • Item Data: Retained until you delete items or your account
  • Error Logs: Retained for 90 days
  • Usage Analytics: Retained in aggregated, anonymized form

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of data at rest
  • Access controls and authentication requirements
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

All Users

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Export your item inventory data

To exercise these rights, contact us at support@snapstuff.app. We will respond within 30 days.

European Economic Area (EEA) and UK Residents (GDPR)

If you are in the EEA or UK, you have additional rights under the General Data Protection Regulation:

  • Right to Portability: Receive your data in a structured, machine-readable format
  • Right to Restrict Processing: Request limitation of processing in certain circumstances
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing: We process your data based on:

  • Contract performance (providing the App services)
  • Legitimate interests (improving and securing the App)
  • Consent (optional features like Exa Search)
  • Legal obligations (compliance with applicable laws)

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know: What personal information we collect and how it is used
  • Delete: Request deletion of your personal information
  • Opt-Out of Sale: We do not sell your personal information
  • Non-Discrimination: We will not discriminate against you for exercising your rights

To submit a request, email support@snapstuff.app with "California Privacy Request" in the subject line.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Data processing agreements with all service providers

9. Children's Privacy

The App is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have information from a child under 13, please contact us at support@snapstuff.app.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy in the App
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Side Quest Labs Inc. 228 Park Ave S PMB 77471 New York, NY 10003 United States

Email: support@snapstuff.app